Privacy Policy

This website is owned by Copper & Elm Ltd, and we are committed to protecting your privacy.

All our products and services are provided subject to the terms set out in this Privacy Policy. By using our services or purchasing goods from us, you agree to the use of the data that we collect in accordance with this Policy.

We do not sell, trade, or share personal information collected through your use of this website. We collect only the information required to provide our services effectively. Your continued use of this website constitutes consent to this collection and use.

Information We Collect

We may collect any information you provide to us directly, including:

• Name
• Address
• Occupation
• Telephone number
• Email address
• Details of your use of this website

Additional information may also be collected from time to time if necessary to process an order or respond to a request.

We also collect certain non-personal information, such as:

• Your IP (Internet Protocol) address
• The address of any referring website
• Usage data to help us improve website performance

Your web browser may store cookies, which enable our website to recognise your device and enhance your browsing experience. You can disable cookies in your browser settings, though doing so may affect website functionality.

Data relating to card payments is processed securely by our payment provider on a separate, encrypted website. Their privacy policy governs this process.

How We Use Your Information

We use personal information primarily to:

• Provide the products or services you have requested
• Process billing and payments
• Respond to enquiries
• Send marketing updates (only where you have opted in)
• Improve our website, services, and customer experience

All data is held in accordance with the UK Data Protection Act. Reasonable precautions are taken to prevent unauthorised access or misuse. We may ask for additional proof of identity before releasing account information.

Disclosure of Information

We do not disclose personal information to third parties except where necessary to fulfil your order or request — for example, sharing your delivery details with a courier company.

We may also use your contact details to inform you about new products or services. You can opt out of these communications at any time.

When sharing information of a general nature (such as website visitor numbers or sales data), no personally identifiable information is included.

Policy Changes

We reserve the right to update this Privacy Policy at any time. The revised version will be published on our website, and we encourage you to review it periodically when visiting.

Contacting Us

If you wish to know what personal information we hold about you, please contact us at:

Copper & Elm Ltd
Best of BritainPO Box 1,436ST. ALBANSAL1 9UE

You may also contact us to correct any factual errors in your data or to request removal of your information from our records.